1.Which regions support delivery
Due to the impact of the new crown epidemic on freight, in order to ensure the quality of our service, we currently only support orders from the United States. Any subsequent adjustments will be posted on the website without notice. We apologize for the inconvenience caused.
2.Delivery time
All orders will be processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
3.Freight methods and charges
For all US orders, we use FedEx to ship for free, no courier fee, and arrive at destination within 3-5 days after courier shipment.
4.How to deal with the long transportation time of the goods?
If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5.What should I do if the order processing time is too long?
Please refer to point 2 for delivery time. We are sorry if there is a timeout. You can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.
6.Sign for receipt
Please check that the package is in good condition before signing for it.
If the carpet is damaged or dirty, please reject it and contact customer service in time, we will follow up in time;
If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7.Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8.Sales Tax/Remittance Fee
Sales tax/remittance fees are borne by the customer.
We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.
We strongly recommend customers to register an account with us to track their orders.
9.Way of packaging
Our carpets are packaged in commodity bags, and then put into outer boxes for storage. After they are neatly arranged, we will deliver them uniformly.
10.Resend
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
11.Applications of COVID-19
In response to COVID-19, all of our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.
We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.