How do I get a refund?

Once the returned item arrives at AKG CARPET LLCs warehouse and has been successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.

How did delayed or lost refunds?

If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after we issued your refund, please contact us at [email protected]

How to deal with the long transportation time of the goods?

If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.

What should I do if the order processing time is too long?

All orders will be processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. You can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.

How to return validity period?

Our returns are valid until 14 days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 14 days since you received the item.

Brand new products purchased on this site do not affect secondary sales. Returns and exchanges without reason within the return validity period will be fully refunded (product damage caused by human and external causes, etc., returns and exchanges are not accepted).

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