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Frequently Asked Questions

Q: Can you please explain your Double Guarantee?

A: Our guarantee is quite simple:

Guarantee #1: Dry Carpet Guarantee
Your carpet will be dry within 30 minutes of us leaving. You will be able to walk on it immediately without worrying about re-staining.

Guarantee #2: Emergency Guarantee
If there is a spill or accident within one week of your cleaning, we will come out and spot clean the area at no-charge.

Q: What Furniture will I have to move, and what furniture will Eco-Pure move?

A: We will move all furniture (couches, sofas, love seats, tables, etc) except those items that are permanently affixed to the surface, items too heavy for one person to move, those containing valuables, and anything related to computers & wires. We do ask that you remove loose items (i.e. toys, papers, clothing, etc) from the area prior to our arrival. 

Q: Are there weekend and evening appointments?

A: Yes. Please contact us regarding a specific day and time. 

Q: How often should I have my carpets cleaned?

A: That is entirely dependent upon the level of traffic, type of carpet, etc. We can tell you that having Eco-Pure clean your carpets will lessen the need for carpet cleanings in the future. 

Q: Will the stains come back over time?

A: No. Stains that we can get out will not come back. 

Q: Are you able to remove all stains including pet stains and odors?

A: Normally, yes, however there are a handful of substances that can stain certain types of carpeting in such a way that the stain becomes “a part of” the fibers. 

Q: What are the advantages of this system over the traditional steam cleaning?

A: That is a pretty long list… 

  • We Get Stains Out that Other Carpet Cleaners Can’t
  • Spots Won’t Come Back
  • Very Fast Dry Time (10 to 30 Minutes)
  • Sanitizer and Deodorizer Always Applied at No Additional Charge
  • Hygienically Clean Carpets
  • Carpet Lasts Longer
  • Fewer Carpet Cleanings Required in the Future
  • Safe for You, Your Children, Pets, Customers, Employees, etc.
  • Carpet Smells Fresher, Longer
  • Uses MINIMAL Water (Ten Times Less than Hot-Water Extraction)
  • Environmentally-Friendly
  • No Air Pollution
  • No Noise Pollution
  • No Water Pollution
  • No Risk of Mold or Mildew
  • No Sticky Residue
  • No Hoses
  • No Open Doors
  • No Wick-Backs

Q: How long will it take my carpet to dry?

A: 10 to 30 minutes, however some are dry before we leave. 

Q: Will I have a specific time the technician will be there?

A: Yes. Our technician will be there at the time we say that (s)he will be there. 

Q: Are your cleaning chemicals safe?

A: Yes. Our primary cleaning agent is Green Seal Approved, and all others have the CRI Seal of Approval. 

Q: Is your company insured?

A: Yes. We are insured and bonded. 

Q: Do you have a referral program?

A: Yes. Our staff will leave you with a magnetic “referral sheet” that you can stick to your refrigerator or an office file cabinet. This sheet has perforated referral cards that you may tear off and give to someone. 

Q: What are your prices?

A: We do not advertise any “set”  pricing, as each client is unique. There are so many variables –  residential, commercial, carpet type, color, how dirty it is, size of space, etc. We will come to your location, demonstrate our process, and give you a FIRM quote. 

Eco-Pure Carpet Cleaning: 5251 116th Place, Suite 200, Leawood, KS, 66211   |   Phone: 913-402-6032   |   Email: